Responsible for managing multiple commercial projects from the point of sale through final project close-out to maximize customer satisfaction, and project profitability. May contribute to project acquisition efforts in support of sales staff. Represent the PDSN organization across all project phases, with primary responsibility during the construction phase of commercial building projects including submittal preparation, product acquisition, installation, service, and preparation of final close-out documents.
Location: This position is located in BELTSVILLE, MD
Essential Duties and Responsibilities: (other duties may be assigned)
The responsibilities of this position often require the employee to maintain diplomacy during extremely difficult customer situations, while continuing to effectively represent Pella’s interests. The employee will be expected to exhibit the highest standard of personal ethics at all times and adhere to all corporate policies. Duties can be broadly understood to happen across the following project timeline.
Candidate may be asked to perform administrative duties in support of the sales staff’s project acquisition strategies. Duties may include coordinating box lunches and trade shows, assisting with lead acquisition through lead services, and preparing promotional sales packages.
Provide technical assistance in support of the sales staff’s project acquisition strategies. Duties may include presenting product or installation technical data, providing product samples, and building or installing sample mock-ups.
Oversees shop drawing submittal process: Prepare submittals and all necessary work to order Pella products. Oversee revisions to shop drawings and update measurements.
Conduct an order review comparing a Sales Representative’s take-off against the project’s architectural plans and specifications ensuring compliance. Review any discrepancies with the sales staff. Review all bulletins and change order requests prior to bid submission or placing supplemental orders.
Field measure projects when verification is required in support of take-off and ordering efforts.
Coordinate the ordering of all material required from Pella and outside vendors in a manner that maximizes job profitability and maximizes inventory turns. Coordinate product ordering impact with our internal operations.
Coordinate all product assembly, delivery, and installation to the customer’s expectations.
Recognize potential site problems and identify solutions with on-site personnel and contractor. Visit project sites and meet with sub-contractors to identify installation requirements.
Negotiates and writes purchase orders, or sub-contracts for other (non-Pella) product, reconciling all terms with bid proposal, contract and specifications
- Provide necessary in-house and field support for prospective and ongoing projects
- Coordinates deliveries and installation with customer and installer
- Identify solutions to unforeseen challenges that arise during the project cycle.
- Must attend project progress meetings
- Monitor project budget to ensure profitability.
- Works in tandem with Sales Representative, to ensure successful project completion
- Gives direction to the Sales Rep and or customer regarding RFI, change orders, and submittals
- Coordinate and manage sub-contracted labor.
Provide outstanding customer service, making deliveries and performing minor service when necessary.
- Complete any special billing documentation and ensure all projects are invoiced promptly.
- Produce all close-out documentation required (service manuals, warranties, etc.)
- Manage service needs to complete project punch lists
Reports to the Commercial Fulfillment Manager
As assigned by PDSN
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidate must possess a valid driver’s license and an excellent driving record.
EDUCATION or EXPERIENCE:
Bachelor’s Degree in construction related field; or 5+ years equivalent combination of education and experience in commercial construction. Specific experience in the fenestration industry a plus.
Ability to read, analyzes, and interprets construction contract documents including architectural drawings, specifications, shop drawings, and construction contracts. Ability to write field reports, business correspondence, and provide others direct instruction related to construction practices and procedures. Have the ability to speak effectively before groups of customers or employees of organization.
Have the ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Possess the ability to apply concepts of basic algebra and geometry.
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems involving several variables in standardized situations
Outlook, Word, Excel, PowerPoint, Internal Ordering Systems, and AutoCAD
CERTIFICATES, LICENSES, REGISTRATIONS
Must be willing to obtain necessary Safety certifications as required by associated construction activities, including: general safety certificates, fork lift license, reach forklift license, boom lift license, CPR certificate
COMPETENCIES REQUIRED FOR SUCCESS:
- Extensive knowledge Pella products
- Extensive knowledge of construction practices, materials and systems.
- Sound judgment
- The ability to maintain diplomacy during extremely difficult customer situations, while continuing to represent effectively represent Pella’s interests.
- Read and understand a tape measure.
- Time management skills including with the ability to hit deadlines
- Customer Focused
- Team Focused
- Process driven
- Results oriented
- Strong numeric ability
- Task oriented
- Detail oriented
- Computer Skills
- Strong Organizational Skills
- Team oriented
- Strong work-ethic
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability and willingness to do physically demanding and potentially dangerous work, including working on the exterior of high-rise buildings on scaffolding, swing scaffolding, and cherry pickers.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; and outside weather conditions. The noise level in the work environment is usually loud.